Vivotek IP3112/IP3122 User Manual download pdf (Page 50)

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B. Frequently asked questions

Q What if I forget my password?

A After the Administrator's password is assigned, every access to the Network Camera

needs authentication. If you are one of the managed users, you have to ask the

Administrator for the password. If you are the Administrator, there is no way to recover

the root password except for restoring factory default. Refer to Appendix A for the

procedures.

Q Why can I not watch video from the Network Camera after it is authenticated?

A There are many possible scenarios regarding this problem,

1. If you have just installed the Network Camera and are unable to watch the video,

check if the heartbeat LED is blinking or the lens cap is removed. If the heartbeat LED

is dim, perform the software installation again.

2. If the Network Camera is well installed and you are accessing the Network Camera

for the first time using Internet Explorer, adjust the security level of Internet Explorer

to allow installation of plug-ins.

3. If the problem still exists after adjusting, and the message over the image window

is showing "connecting", the network traffic may be too crowded.

Q What is the plug-in for?

A The plug-in provided by the Network Camera is used to display motion pictures and

audio in Internet Explorer. If your system does not allow installation of any plug-in

software, the security level of the web browser may need to be lowered. It is

recommended that you consult your network supervisors in your office regarding

adjustment of the security level. Software installation may be regulated in some

offices.

Q Why is the timestamp different from the system time of my PC or notebook?

A The timestamp is based on the system time of the Network Camera. It is maintained

by a real-time clock inside and can be automatically synchronized with the time server

if the Network Camera is connected to the Internet and the function is enabled.

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Vivotek IP3112/IP3122 User Manual Page 50