Vivotek VS3102 Installation Guide download pdf (Page 79)

www.vivotek.com

T: 886-2-22404099

F: 886-2-22404097

B. Frequently asked questions

Q. What if I forget my password?

A. Every access to Video Server needs authentication. If you are one of the managed users, you have to

ask the administrators for the password. If you are the administrators, there is no way to recover the root

password. The only way to regain access to Video Server is to utilize the default setting button on the rear

panel to restore the factory settings and reinstall it.

Q. Why can I not watch video from Video Server after it is authenticated?

A. There are many possible scenarios regarding this problem,

1. If you have just installed Video Server and are unable to watch the video, check the video modulation

on the Configuration page.

2. If Video Server is well installed and you are accessing Video Server for the first time using Internet

Explorer, adjust the security level of Internet Explorer to allow installation of plug-ins.

3. If the problem still exists after adjusting, the current users may be over the system allows.

Q. What is the plug-in for?

A. The plug-in provided by Video Server is used to display motion pictures on Internet Explorer. If your

system does not allow installation of any plug-in software, the security level of the web browser may need

to be lowered. It is recommended that you consult your network supervisors in your office regarding

adjustment of the security level.

Q. Why is the timestamp different from the system time of my PC or notebook?

A. The timestamp is based on the system time of Video Server. It is maintained by a real-time clock inside

and automatically synchronizes with the time server if Video Server is connected to the Internet and the

function is enabled. Differences of several hours may result from the time zone setting.

Q. Why does the image not refresh regularly?

A. In a modem environment, it is because the bandwidth of PPP connection is far less than Ethernet. If the

difference of the timestamp is not stable, adjust the UART FIFO lower in both receiving and transmitting

from modem property in the control panel. While in Ethernet, it may be due to time taken in storing

snapshots into memory upon events occurring.

1 2 ... 74 75 76 77 78 79 80 81 82 83

No comments

Vivotek VS3102 Installation Guide Page 79