Vivotek IP3132 Specifications download pdf (Page 49)

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T: 886-2-22404099

F: 886-2-22404097

B. Frequently asked questions

Q What if I forget my password?

A After the administrator's password is assigned, every access to Network Camera

needs authentication. If you are one of the managed users, you have to ask the

administrator for the password. If you are the administrator, there is no way to recover

the root password except for restoring factory default. Refer to Appendix A for the

procedures.

Q Why can I not watch video from Network Camera after it is authenticated?

A There are many possible scenarios regarding this problem,

1. If you have just installed Network Camera and are unable to watch the video, check

if the heartbeat LED is blinking or the lens cap is removed. If the heartbeat LED is dim,

perform the software installation again.

2. If Network Camera is well installed and you are accessing Network Camera for the

first time using Internet Explorer, adjust the security level of Internet Explorer to allow

installation of plug-ins.

3. If the problem still exists after adjusting, and the message over the image window

is showing "connecting", the network traffic may be too crowded.

Q What is the plug-in for?

A The plug-in provided by Network Camera is used to display motion pictures and audio

in Internet Explorer. If your system does not allow installation of any plug-in software,

the security level of the web browser may need to be lowered. It is recommended that

you consult your network supervisors in your office regarding adjustment of the

security level. Software installation may be regulated in some offices.

Q Why is the timestamp different from the system time of my PC or notebook?

A The timestamp is based on the system time of Network Camera. It is maintained by

a real-time clock inside and can be automatically synchronized with the time server if

Network Camera is connected to the Internet and the function is enabled. Differences

of several hours may result from the time zone setting.

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Vivotek IP3132 Specifications Page 49